Our Commitment to Your Privacy

This Privacy Policy explains how One Above Fitness collects, uses, stores and shares personal information about our members, website visitors, and employees, across our branches and online platforms.

Information We Collect

Personal information means any information that can reasonably identify you. Depending on how you interact with us, this may include:

• Name, address and date of birth
• Phone number and email address
• Payment details for membership billing
• Occupation, in some enquiry forms
• Emergency contact details
• Your photo, for membership identification
• Health-related information you choose to share, such as fitness goals, injuries, or InBody scan results, where relevant to your training

If you apply for a job with us, any information you provide is used only to assess your application, and becomes part of your employee record only if you’re hired.

How We Use Your Information

We use your information to run your membership, provide training and gym services, process payments, and respond to your enquiries.

We only share your information with third parties who provide services on our behalf (such as payment processors), and only to the extent needed for that service. Any such partner is required to handle your data responsibly.

We may disclose personal information where required by law, or as part of a sale or transfer of the business.

Website and Online Privacy

This section covers how we handle personal information collected through our website and digital platforms.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Most browsers let you control or disable cookies through their settings, though some site features may not work as intended without them.

SMS, Email and WhatsApp Communication

We may contact you about offers, updates and membership information via SMS, WhatsApp or email. You can opt out of these at any time by using the unsubscribe option included in the communication, or by contacting us directly.

Social Media

We’re active on platforms including Instagram, Facebook and YouTube, and welcome comments and feedback there. Please avoid sharing personal information in public comments. We aren’t responsible for the privacy practices of the social platforms themselves.

Links to Other Websites

Our website may link to third-party websites. We don’t control those sites and aren’t responsible for their content or privacy practices — check their policies before sharing any personal information.

CCTV at Our Gyms

Our branches use CCTV for the safety and security of our members and staff. Footage is accessible only to authorised staff, and may be shared with authorities if legally required. If you’d like to request access to footage involving you, please contact the branch directly in writing.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse, and review our security practices regularly. That said, no online transmission is completely secure, and we can’t guarantee absolute protection for data sent to us electronically.

Your Rights

You can ask us to:

• Provide access to the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your personal information from our records, subject to any legal retention requirements

To make any of these requests, contact us using the details below. We may ask you to confirm your request in writing.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version, as published on our website, will always apply.

Contact Us

If you have any questions or concerns about how we handle your personal information, reach out to us:

• Email: [Note: insert privacy contact email]
• Address: 3rd Floor, Om Heera Panna Shopping Mall, Premises No 1, Oshiwara, Andheri West, Mumbai, Maharashtra 400102Or speak to the team at any One Above Fitness branch.